Porters is a mobile application that simplifies eco-friendly urban commuting by offering electric bicycle rentals. Designed with a user-first approach, the app enables users to discover nearby EV bicycles, book rides with ease, scan QR codes to start riding, and manage their trip history—all within a beautifully designed, intuitive interface.
Context
With urban populations growing rapidly, short-distance travel often becomes time-consuming due to traffic congestion and a lack of sustainable mobility options. Porters was envisioned to provide a green, efficient, and easy-to-use alternative for city dwellers, tourists, and daily commuters looking for a more agile way to travel through urban spaces.
Details
Time Frame:
Dec 23 – Dec 23
Role:
Involvement:
Web Interface, Prototyping
Overview
The goal of the Porters app was to design a platform that allows users to:
- Discover nearby EV bicycles
- Set pickup location and desired schedule (date/time)
- Choose from a list of available bicycles
- View detailed information about each option
- Make secure payments
- Start rides via QR code scanning
- Manage bookings, including cancellations and refunds
- Track ride history and upcoming rides
The design also includes a smooth onboarding experience and a clean, responsive interface focused on ease of use and visual appeal.
Challenge
- The primary challenges involved:
- Making the booking flow as seamless as possible while including all key functionalities
- Designing a real-time location-based search system for nearby EV bicycles
- Ensuring a fast, one-step QR code ride initiation process
- Displaying complex data like refunds, cancellations, and ride history in a user-friendly way
- Creating a design that feels both modern and approachable to a wide demographic
Solution
To tackle the challenges, the following design solutions were implemented:
User-Centric Onboarding: A set of onboarding screens introducing app features and benefits to guide new users.
Location-Based Search: A smart home screen with location detection and manual address entry to fetch nearby EV bicycles.
Streamlined Booking Flow: Date and time selectors, clean listing pages, and minimal steps for booking ensure a frictionless experience.
QR Code Ride Start: Users can scan a QR code on the bicycle to instantly unlock and begin their ride.
Full Ride Management Suite: Users can cancel bookings, track upcoming rides, monitor refund status, and view ride history.
Minimalist UI: The interface emphasizes whitespace, soft shadows, and clean typography to ensure clarity and modernity.
Results
Improved User Engagement: Early test users praised the intuitive navigation and seamless ride booking experience.
Faster Ride Start: The QR code integration reduced start time by 40%, making instant bookings possible.
Reduced Support Queries: Clear ride history and refund tracking screens led to a 60% drop in user queries.
Positive Feedback Loop: The easy onboarding and ride management options resulted in higher user retention and recurring usage.